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    FAQ's

    support General Questions

    LevelMate is for anyone who values getting the job done right — from tradies who rely on precision every day to DIYers who want professional results without the hassle. Whether you’re framing walls, tiling a bathroom, or hanging shelves at home, LevelMate makes it faster, easier, and more accurate for anyone who picks up a tool.

    All Australian orders are processed and shipped out from Queensland, Australia in 1-3 days.

    If your item arrives damaged or broken, please reach out to our customer support team as soon as possible and we'll be happy to assist you with a replacement or refund. We take pride in ensuring our products are delivered in perfect condition, but in the rare case of any issues, we are committed to providing prompt and satisfactory resolution to our customers.

    Free Delivery Worldwide

    LevelMate is proudly Australian Owned and Operated. Our HQ and Warehouses are located in Queensland, Australia.

    Yes! We love working with Aussie businesses. If you’re ordering for your team, get in touch at levelmateofficial@gmail.com and we’ll hook you up. (Plus all tax deductible)

    supportLevelmate Use + Instructions

    The laser projects:

    Horizontal line 33Ft (10m) / vertical line 16.5Ft (5m)

    Although LevelMate is usable in direct sunlight, its brightness may be diminished, making it ideal for optimal performance when used indoors or in shaded areas.

    LevelMate has a measurement accuracy of ±0.5°, which allows for precise and accurate results for both at home and on-site jobs.

    The Battery size is 730mAh and requires 2 hours for full charge.

    supportReturns & Exchanges

    We offer 30-day returns for any unused product in original condition. Not happy? Email us at levelmateofficial@gmail.com and we’ll make it right.

    Sure thing — just reach out and we’ll help sort it. You’ll only need to cover return shipping

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    Our customer service will be happy to help you.

    Fast and Free Shipping

    Enjoy fast and reliable delivery at no additional cost, no matter where you are.

    30 Day Money-Back Guarantee

    We stand by the quality of our products, offering a lifetime warranty for peace of mind.

    Australian Owned and Operated

    Proudly Australian-owned, supporting local businesses and craftsmanship.

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